Shipping and Return Policy
- The prices on our website include free delivery and postage on all orders over the value of $130 (except Benelux union).
- For purchase under $130 delivery and postage will be charged $15.
- Most orders should arrive at their destination 7-10 business days from the time of purchase. We offer an express delivery arrive 3-5 business days from time of purchase with additional charge of $15.
- The customer will receive their email confirmation with an order number immediately after an order has been placed.
- The customer will receive their email confirmation with a link to view the tracking information once an order has been shipped.
- An invoice will be sent by email up to 3 days after the shipment has been received by the customer.
- If a non-delivery occurs due to the customer’s error, we will contact the customer via e-mail or by phone with the option of resending the package at the customer’s expense. If the customer prefers a refund, the refund will not include shipment costs of $15.
- Taxes and fees
- For EU countries only, the price includes local taxes.
- For other countries, including US and Canada, orders may be subject to local taxes, customs duties and fees levied by the destination country (“Import Fees”). For more information regarding your country’s custom policies, please contact your local customs office.
- Cancelation of an order before shipment – If the customer wishes to cancel an order before it has been shipped, they should contact our Customer Service Department at [email protected] to request a cancellation. If the delivery has already left our warehouse by courier, the cancelation is not possible, and a Refund Request must be performed.
- For more details please check our Terms and Conditions.
Refund, Exchange and Return Policy
- RiniKini crochet beachwear products are thoroughly quality checked before shipping to ensure the product is everything you expect and more. However, if you are for any reason dissatisfied with your purchase, we offer an exchange or refund.
- The sarong or any gift we supply is not under warranty, not refundable and not changeable. In case of exchange or order cancelation the Sarong must be sent back to RiniKini with the courier.
- In case of refund request, exchange or faulty product please place your unused Rinikini back into the original packaging to return it to us.
E-mail or call us within 3 days from the time you received the package to [email protected]. You can also call us or write to us from the Contact Us page on our website. Please let us know what the problem with the product is and how you’d like to proceed.
- Our Customer Service Team will get back to you within 2 days and guide you further.
- Refund request:
- Refunds will be paid to the credit card or PayPal account used to pay at the time of purchase, within 3 days after Customer Service approve that the product has been received in proper condition.
- Shipping expenses of $15 and cost of shipping back to RiniKini are not refundable. local taxes and fees are also not refundable.
- The cost of shipping for the courier to RiniKini is not refundable.
- If there is a difference in product price, the costumer will be charged or credited accordingly.
- We will accept products for exchange due to size or style issues only once.
- All exchanges are subject to availability.
- The new size or style will be sent to you with no shipping charge within 3 days after Customer Service have confirmed that the original purchase has been returned in proper condition.
- Faulty product:
- In the case of faulty product, there are no charges for the customer. In addition, shipment back to RiniKini is refundable.
- Shipping back to RiniKini:
- Shipping back to RiniKini must be coordinated with our Customer Service Team.
- Please return any products within 3 days of speaking to our Customer Services Team.
- We recommend that the return shipment should be traceable to ensure the delivery is tracked.
- The product must be returned to our Customer Service Department unworn, unwashed and unused with swing ticket and inside the original packaging.
- Our mail address for shipments is:
RINIKINI – Rinat Eliyahoo-Golan
103 Musters Road, West Bridgford
[email protected] / +44-77-28941033
PLEASE NOTE – WE STRONGLY RECOMMEND YOU OBTAIN DELIVERY CONFIRMATION AND ALL OTHER RELEVANT DOCUMENTATION.